I had a great experience with both my vehicles being serviced here. They make you feel like family. The technicians are very knowledgeable, the prices are fair and most of all their honesty. I would highly recommend B&H to all my friends and family for all future services.
Based on a few visits to B & H, they seem like a very kind group with their customer's best interests in mind. They went out of their way to make sure my car was done when I needed it to be. Their pricing was comparable with, if not better than other quality privately owned shops in the area.
Bob and Holly run a great shop! It's nice to know I can take my vehicles somewhere that the care is excellent and the service is great!
While the people were nice enough, I feel, the pricing was ASTRONOMICAL. The most significant part that was installed in my vehicle was marked up nearly 600%. I was charged 1.5 hours for the installation (a part that was accessible and not seized because I removed and replaced it myself just days prior) and the installation of a few light bulbs, and two hours worth of diagnostics (which I cannot comment on as that is indeterminable not having been present for the VAG COM plug in and reading). Combined, it may have taken 1.5 hours to install the part and the light bulbs with the reinstallation of the corresponding trim/housings. Personally, I think that the diagnostic charges were exaggerated. I was also charged for a failed NYS inspection when the mechanic told me, beforehand, that my car wouldn't pass due to a leaky rear brake caliper (a $50 OEM part that he wanted $250 + tax for). He also advised that I would need struts and a new rear shock absorber and wanted to charge me $500 + tax for USED struts and $96 for one rear shock (I later got both front struts with strut mounts/bearings as well as both rear shocks with mounts, brand new OEM for $117 - I turned a dozen bolts myself for the removal and replacement saving nearly $500). As for the work that WAS done by B&H, my car did what it was supposed to do having come out of the shop so no complaints there. I just feel that if a new customer comes in, it would be good sense not to beat them up to any extent. Better to make $5 a hundred times than $100 one time.
It can be expensive but these people do quality work with guarantees .
B H Automotive Inc is a US Health facility based in Baldwinsville, New York. B H Automotive Inc is located at 7700 Maple Rd, Baldwinsville, NY 13027, USA.
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